We understand that travel plans may change unexpectedly. This policy outlines the terms applicable to cancellations, modifications, and related charges for our travel services.
Unless otherwise specified in your booking confirmation or by the respective service provider, the following cancellation charges shall apply:
More than 30 days before departure
5%15–30 days before departure
50%7–14 days before departure
75%Less than 7 days before departure, No Show, or after commencement of travel
100%Flights, hotels, cruises, trains, visas, travel insurance, and other third-party services are subject to the cancellation policies of the respective suppliers. Supplier cancellation charges shall apply in addition to any applicable service or processing fees charged by D2D Holidays.
Requests to modify travel dates, passenger details, destinations, or other booking information are subject to availability and approval by the respective service providers. Additional charges may apply for any changes requested after booking confirmation.
The following charges are generally non-refundable unless otherwise stated:
Failure to arrive for a scheduled departure, hotel check-in, sightseeing activity, or any booked service without prior notice shall be treated as a No Show. In such cases, no refund shall be applicable unless permitted by the respective service provider.
D2D Holidays shall not be responsible for cancellations, delays, or disruptions caused by events beyond its reasonable control, including but not limited to natural disasters, adverse weather conditions, pandemics, government restrictions, political unrest, strikes, or other unforeseen circumstances. Refunds, if any, shall be subject to the policies of the respective service providers.
Where applicable, refunds shall be processed in accordance with our Refund Policy after receiving the refunded amount from the respective suppliers. Refund processing timelines may vary depending on airlines, hotels, banks, payment gateways, and other service providers.
For cancellation requests or assistance, please contact us through our official email address, phone number, or WhatsApp support available on our website.